MERCHANDISE / SUPPORT
STORE HELP.
Questions about your order? Email orders@djtomban.com or call +48 601 077 487. Include your order number if available.
01 / ORDERING & PAYMENT
How do I choose a size?
Use the size guide for the specific garment. Different products can have different fits. Choose the size and colour before adding the item to your cart.
What currency and payment method do you use?
Prices are in USD. The current test checkout uses PayPal Sandbox and includes a fixed 23% VAT calculation in product and delivery prices. The total is shown before payment. This test configuration does not enable real purchases.
I paid but did not receive an email.
Check your inbox and spam folder. If the payment appears completed, contact us with your order number or payment reference before placing another order. Never send your payment password or full card details.
Can I change my address or size?
Contact us promptly. For real orders, we will check whether production or delivery instructions can still be changed. Changes cannot always be made once production has begun. This does not remove your withdrawal or complaint rights.
Is my confirmation a tax invoice?
No. A test confirmation is not a tax invoice. For future real purchases, invoices will be issued separately. Contact us before purchase if you require an invoice with business details.
Where do I buy or download music?
Music purchases use Bandcamp. Check the confirmation from that service for download instructions. Buying merchandise here does not automatically include a music download.
02 / DELIVERY
Where will you deliver?
Supported destinations are listed at checkout, subject to Printful availability. We plan delivery to Europe, the Americas and Oceania. Asia and Africa are excluded; Cyprus is included as an EU member. Turkey and Russia are not supported.
How much is delivery and how long does it take?
Delivery options and estimates are obtained from Printful using your address and selected items. The checkout shows the delivery charge including the test VAT calculation. An estimated date is not a guaranteed arrival date. No delivery occurs for Sandbox orders.
My parcel is late, missing or incomplete.
For a real purchase, contact us with your order details so we can investigate. Production and delivery are separate stages. A carrier's or Printful's claim deadline does not remove your statutory rights against us.
03 / RETURNS & REFUNDS
14-day returns for standard merchandise. Individual consumers in every country to which we accept real orders can change their mind within 14 days after receiving standard merchandise. Any more favourable mandatory rights remain unaffected. For goods from one order delivered separately, the period starts when the last relevant item arrives.
Tell us clearly that you wish to withdraw by email or post before the period expires. No reason, return authorisation number or particular form is required. Return the goods within 14 days after notifying us.
Return address
IT Tomcat Tomasz BanaczkowskiZgoda 7a/13
25-378 Kielce
Poland
You pay the direct return postage when you change your mind. Please include information identifying your order and keep evidence of dispatch. Do not send returns to Printful unless we have arranged this with you.
Does on-demand printing prevent a return?
No. Our standard DJ Tomban designs and selectable sizes remain covered by this policy even when printed after an order is placed. A future genuinely personalised product would require a clearly disclosed, lawful exception. Defect and conformity rights would still apply.
Can I try on the item or return it without its original packaging?
You may inspect and try on the item as reasonably necessary to establish its nature, characteristics and functioning. Handling beyond that can make you responsible for diminished value. Original packaging is helpful but is not an absolute requirement for exercising your withdrawal right.
What will be refunded, and when?
For a full-order withdrawal, we refund the product payment and the least expensive standard outbound delivery option offered for that order. An upgrade to a more expensive delivery service need not be refunded. Partial-order delivery refunds depend on the charges attributable to the returned goods and applicable law.
We refund without undue delay and within 14 days after receiving your withdrawal notice. Where permitted by law, we may wait until the goods or evidence of return dispatch arrive, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee from us.
Can I exchange a size or colour?
You can return eligible standard merchandise under this policy and place a new order for the preferred size or colour. If we supplied the wrong item, use the complaints process below.
Optional withdrawal form
You can copy this form into an email or print it. It is optional.
Zgoda 7a/13, 25-378 Kielce, Poland
orders@djtomban.com
I/We notify you that I/we withdraw from my/our contract for the following goods:
Goods: ____________________
Order number, if available: ____________________
Ordered on / received on: ____________________
Consumer name(s): ____________________
Consumer address: ____________________
Date: ____________________
Signature (paper only): ____________________
Delete wording that does not apply.
04 / DAMAGED OR INCORRECT ITEMS
Contact orders@djtomban.com or write to our Kielce address. Describe the problem and the remedy you request. Photos and an order reference help us investigate but are not blanket prerequisites for a valid complaint.
Where Polish consumer rules apply, we are responsible for non-conformity revealed within two years of delivery. You may request repair or replacement, subject to statutory conditions. A price reduction or termination and refund is available in the circumstances provided by law, including a sufficiently serious defect or failure to provide an appropriate remedy. More favourable mandatory local rights remain unaffected.
We cover the necessary costs of valid conformity remedies, including required transport. We provide remedies within a reasonable time and without significant inconvenience. Contact us to arrange collection or return. We respond to consumer complaints within 14 days; the consequences of failing to respond under applicable law remain intact.
IT Tomcat is your seller and handles your complaint. We work with Printful on production problems. Printful's reimbursement decisions and reporting limits do not shorten your legal rights against us.